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Global outage hits AWS

Multiple websites and apps including Amazon Prime Video have been affected by the interruption, which the company believes is a DNS issue

Amazon Web Services (AWS) has suffered a major global outage.

Numerous apps have been significantly affected with the cloud management company reporting “increased error rates” across “multiple AWS services”. Issues began at around 6.40am GMT with many of the world’s most popular apps ceasing to work properly.

Impacted sites included Snapchat, Roblox, Reddit and Fortnite.

AWS provides much of the infrastructure that enables the internet to work, with unrelated companies relying on its technology for their own services.

In a statement, the company said it had identified a “Potential root cause for error rates for the DynamoDB APIs in the US-EAST-1 Region. Based on our investigation, the issue appears to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1.”

Amazon also said its engineers were immediately engaged. At 10.27 BST, the company reported that it was “seeing significant signs of recovery”.

“Most requests should now be succeeding,” said AWS. “We continue to work through a backlog of queued requests. We will continue to provide additional information.”