Talk us through an average day in your role
An average day for me is a blend of overseeing global operations, supporting my team, and driving improvements. I start by reviewing key metrics to identify areas for operational improvement, such as response times and first-touch resolution rates. I attend meetings with various departments to align on customer needs, discuss incidents, and review our progress on ongoing initiatives. A big part of my role is mentoring my team, so I also make time for one-on-ones to ensure everyone is on track and growing in their roles. No two days are the same, especially when we’re coordinating live events or major implementations for customers entrusting us with their workflows. But through it all, I stay focused on ensuring seamless execution and fostering a positive, customer-first culture.
How did you get started in the media industry?
I got started in the media industry serving as a broadcast journalist in the US Army Reserves. This experience taught me the value of communication and problem-solving under pressure, both critical in the broadcast and media world. From there, I transitioned to various civilian roles including at DIRECTV, where I gained exposure to live sports broadcasting, scheduling, and content operations, and the rest, as they say, is history.
What training did you have before entering the industry?
Before entering the media industry, my formal training was through my military training from the Defense Information School, and my degree in Television and Film with an emphasis on Broadcast Journalism from California State University, Los Angeles. My most valuable training came from real-world experiences. As a broadcast journalist in the US Army Reserves, I learned to manage live broadcasts both in front and behind the camera, as well as the technical operations required to make air. From there, I gained further industry-specific training in broadcast operations, incident management, and team leadership, especially as I transitioned to managing larger teams and high-profile live events in roles at DIRECTV and now LTN.
Why do you enjoy working in the industry?
I enjoy working in the media industry because it’s dynamic and fast-paced, where no two days are alike. Whether it’s a major sports event like The Masters or the Super Bowl, or a new broadcast technology launch, I thrive on the challenge of delivering flawless, real-time content that reaches millions. The constant evolution of technology and the collaboration with talented teams keep me engaged and inspired. It’s incredibly rewarding to see how impactful media can be in bringing people together — whether it’s through sports, entertainment, or news.
What piece of advice would you offer someone looking to explore a role similar to yours?
My advice would be to stay curious and be ready to adapt. The media and broadcast industry is constantly evolving, especially with new technologies and platforms. Building a diverse skill set—from technical expertise to strong leadership abilities—is key. Additionally, take every opportunity to network and learn from those around you. Whether it’s through mentorship, attending industry events, or simply collaborating with your colleagues, relationships are crucial in this field. And don’t be afraid to fail; each challenge you face is a chance to grow and improve.
