Pay-TV operator British Sky Broadcasting has chosen Agama Technologies to provide its DTV Monitoring Solution for TV service and quality assurance. Agama is showcasing its complete solution for end-to-end video service assurance at IBC2013 in Amsterdam this week.
The Agama DTV Monitoring Solution provides continuous and realtime monitoring and QA of the end-to-end video delivery chain. It makes the service distribution observable from pixel level in the head-end to what is actually experienced by each individual viewer. The solution aims to support business processes by managing service quality and customer satisfaction, whilst lowering OPEX and improving customer retention.
“We wanted to provide deep content level monitoring on all streams leaving our broadcast centres,” said Vlad Korotkov, senior design engineer at Sky. “The initial demand was driven by the operational and support teams who requested a system that would provide the ability to have a very detailed technical view on the quality of our channels. There were two main factors in our selection of the Agama solution: a single end-to-end QoE and QoS monitoring system, and software flexibility to allow for future expansion.”
Mikael Dahlgren, CEO at Agama Technologies (pictured), added: “It’s an honour to have been awarded the contract for supplying our renowned solution for video service quality monitoring and assurance to one of the world’s most highly-ranked broadcasters. As a trusted service quality assurance partner, we look forward to working with the Sky team and providing the means for proactive management of both service quality and customer satisfaction.”