Red Bee Media is still dealing with issues caused by the incident at its Broadcast Centre in West London last month.
In a statement released on Twitter, the company admitted it is still experiencing issues with receiving the media from which its teams create pre-recorded subtitles, audio description and signing on behalf of its broadcast customers.
“As soon as we receive the media (the programmes), our teams proceed to create and add pre-recorded subtitles, audio descriptions and signing. This process has been disrupted since the incident in the Broadcast Centre in London on 25 Sep, but we are getting back on track,” added Red Bee.
“We know and understand that the lack of accessible programmes is a source of frustration for the communities who rely on them, and we are doing everything we can together with our customers to get all services fully restored,” concluded the statement.
Channel 4 in particular has been hit by the issues, with many viewers who use access services complaining they are unable to watch shows such as The Great British Bake Off due to the issues.
A fire alarm incident at Red Bee’s Broadcast Centre in West London on 25th September took a number of TV channels off air during primetime, including Channel 4 and Channel 5.
Since then, issues have persisted with subtitles and playout. On 29th September some viewers watching Married at First Sight on e4 were met with a purple screen and a message stating the channel was off air.
Red Bee Media is still yet to explain exactly what happened.