Sky has signed a new ten year deal with customer service experience company Firstsource.
The two companies have been working together since 2001 and the new partnership will see Firstsource appoint 1,200 new members of staff to provide customer experience solutions for Sky’s TV and broadband services.
Speaking of the new deal, Tom Scott, managing director, Customer Service Group, Sky, said, “At Sky we’re dedicated to providing our customers with the very best customer service through each and every interaction. With more integrated products and streaming services on offer than ever before, the quality of the customer service we provide is paramount.
"Partnering with our long time colleagues at Firstsource allows us to deliver a brilliant and fully integrated customer experience across the whole Sky service organisation; our customers are in safe hands.’’
Rajesh Subramaniam, managing director and CEO at Firstsource Solutions, added, “We have been working with Sky for over 15 years, doing some fantastic work to evolve their multi-channel customer experience strategies and implementation.
As consumers demand more and more from leading brands, we know that great customer experience is what now sets the very best organisations apart. We are delighted to be one of Sky’s strategic partners and look forward to continuing our exciting journey with them over the coming years.’’