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Meet the… director of IT and operations

CueScript’s director of IT and operations, Meghan Tyler, tells TVBEurope about how she started her media career and how the industry continues to inspire her.

Talk us through an average day in your role

It’s hard to describe an average day for me at CueScript because I touch most every part of the company, both the US and UK offices, and do so many different things day-to-day. Primarily I oversee the general operations of the company. What that means really depends on the priority of the day. I spend a lot of my time as the architect for our newest CRM and ERP system, as well as reporting, and looking after warehouse and sales operations. I also spend a lot of time overseeing and managing the support department. As I’ve spent 14 years in teleprompting, primarily supporting various software applications, I’ve been able to touch many different aspects of general interconnectivity of systems. This makes me a primary resource when the support team on either side of the Atlantic runs into a unique situation or needs any training. In addition, I oversee the IT infrastructure and internal software resources that the company uses. 

How did you get started in the media industry?

I was working at a Best Buy during college when I happened to sell a computer to someone who became my first manager in the industry. She was looking to fill a technical role that involved supporting teleprompting software and gave me her business card. I wasn’t seeking to work in any specific industry but knew I wanted a technical role after graduating. My degree also prepared me to work in internal IT for that company as well as manage internal software resources, all of which were in addition to the main role of supporting software customers. 

What training did you have before entering the industry?

I have a degree in IT and web and database development. I was also a part of the ‘geek squad’ in college. Along with college and work experience I always had a general fascination with computers and software. This helped me grow my skills both formally and informally along the way. 

Why do you enjoy working in the industry?

I think it’s quite fascinating being a part of the behind-the-scenes aspect of a television studio/production. I also love the partnerships between companies in the industry and how the interconnection with software and hardware comprises a complete solution. It’s also a very forward-thinking technical industry, which means there is always a great deal of innovation and technological advancements emerging. 

What piece of advice would you offer someone looking to explore a role similar to yours?

Having a general curiosity to learn all aspects of a business or role is key. When I was hired at CueScript, because of the nature of the business and what needed to be accomplished, I was doing everything from IT to software testing to sales and packing and shipping. I also loved being able to learn all those different roles so that I could serve as a resource when needed, be able to expedite situations, supplement the team and train staff members. Being willing to say ‘Yes’ (but not to your detriment) is key to learning. Understanding that no task is above or below a pay grade, and everything that helps make a business run is important, I feel, is key to being successful and valuable, regardless of the role or the company.