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BT tops list of pay-TV complaints

Figures for Q3 2017 released by Ofcom

BT has once again topped the list as the UK’s most complained about pay-TV operator.

According to Ofcom’s quarterly report covering Q3 of 2017, BT attracted 14 complaints per 100,000 customers. That’s an increase on Q2, when BT attracted 13 complaints per 100,000 customers.

The service has now had more complaints than its rivals in every Ofcom report since mid-2015.

Virgin Media was the second most complained about service, attracting nine complaints per 100,000 customers; TalkTalk received eight. Sky was the least complained about pay-TV operator with just two per 100,000.

Ofcom’s data represents only complaints consumers have chosen to escalate by referring them to the watchdog – and not those sent to individual firms or separate ombudsmen.