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Nearly half of viewers aren’t seeing value from streaming subscriptions, survey finds

A new survey from ViewNexa suggests that streaming viewers are dissatisfied with the value they get from their subscriptions, citing poor content discovery and crackdown on password-sharing apps

A survey conducted by Bitcentral’s ViewNexa has found that nearly half (46 per cent) of viewers do not believe they are getting good value from major streaming services, with nearly a fifth (19 per cent) saying they could do better. The findings have been released from the company’s new report, How to follow the audience: the challenges and opportunities in today’s streaming market.

The research shows that under half of older viewers believe they are getting good value from their paid video subscriptions, and suggests the demographic is an “untapped opportunity to reach and monetise [this segment of viewers] through advertising”; Baby Boomers (59-77 year-olds) would be more likely to watch three ad breaks an hour (44 per cent) than millennials (32 per cent).

More than three-quarters (76 per cent) of respondents cited ‘relevant content’ as the number one reason that would make them try a new streaming service. Audiences are open to free, advertising-based options, with three-quarters (75 per cent) saying they are interested in trying services like Pluto, Tubi, or Amazon Freevee.

Netflix’s crackdown on password-sharing has not been popular, with 65 per cent of Netflix subscribers saying it has driven them to look elsewhere. Millennials (aged 27-42) say they are most likely to switch, with a third (33 per cent) saying they are very likely to consider other providers.

“Despite what may seem a crowded marketplace, there is ample opportunity for companies with high-quality content to succeed in the direct-to-consumer streaming market,” said Greg Morrow, GM Streaming Media Group, Bitcentral. “A lot of the industry conversation is dominated by big streaming services that cater to a mass market, but there are whole swathes of viewers who are more than open to change if the content and price point are right. There is a fantastic opportunity to increase ARPU if providers cater better to the nuances among their audience.”