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Deal to deliver ‘world class’ experience

A technology partnership to deliver a pre-integrated solution for assuring a “world-class customer experience” to joint pay-TV operator customers worldwide, has been created by Agama and Zappware.

The integration of Agama’s Embedded Monitoring Solution with the Zappware Service Delivery Platform, already deployed on millions of devices around the world, is said to allow TV operators to easily extend their Agama video service quality and customer experience monitoring, assurance and analytics technology into the subscribers’ Zappware-powered viewing devices. Agama claimed this allows for full awareness and control of the delivered service quality throughout the end-to-end distribution.

Johan Görsjö, director of product management, Agama Technologies, said. “We take pride in delivering superior solutions to our customers, tailored to their specific environments and needs. Our new partnership with Zappware further strengthens our ecosystem. This integration allows for a rapid and straightforward deployment that will empower our joint customers with the awareness and insights needed to work in a fact-based way to assure optimal service quality, improve operational efficiency and increase customer understanding.”

Part of the Agama DTV Monitoring Solution, the Agama Embedded Monitoring Solution forms what the company described as ‘a crucial link’ in assuring service quality and customer experience in any video delivery chain.