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Voice and AI voted hottest new tech trends

Forget VR – what broadcasters and media companies should be investing in is voice UI and AI technologies. That’s the unanimous verdict of technology heads from Channel 4, IBM, Liberty Global and Ericsson.

The media companies all gathered for an expert panel challenged with assessing the hottest new technology trends at IBC, based on how they might offer their businesses the chance to expand reach, grow services and satisfy consumer demand.

Channel 4’s CTO Orpheus Warr said that voice search technology had “real momentum” and was “super close to tipping point”.

“With voice the opportunities for ways that people can discover our content is huge. The options are growing and growing – some voice apps are pretty basic, but others are amazing,” he said.

Warr added that when voice was integrated with AI, smart devices around the home, recommendation engines and creating smart navigation it would present the

UK commercial broadcaster with exciting new ways to bring viewers closer to its content.

Steve Plunkett, CTO at Ericsson’s media and broadcast services division, added that with consumer uptake of voice activated services such as the Alexa platform proving “unexpected hits”, he expects there will be widespread adoption of the technology.

“I think voice will become the most pervasive ordinary interactive technology we’ll see,” he added.

Adrian Drury, technology strategy and insight director at Liberty Global, confirmed that voice would be central to the cable operator’s next-generation TV platform.

“Voice UI is what our customer base wants and we’ve been doing a lot of work around that,” he said.

AI, machine learning and automation was the other key area that panellists agreed would disrupt all aspects of a broadcaster’s business.

“It will be important in pulling insights out of video content, for automatic metadata generation, smart search and even for monetisation – finding out what content and ads consumers are most interested in,” he said.

While the panel was keeping an eye on AR, they were less upbeat about VR, citing sluggish consumer uptake, bulky and expensive kit, and the fact that genres such as soaps and sports were shared TV experiences.

“I’m not going to have our audiences suddenly watch Corrie on a VR headset,” said Drury.

“In the gamer market – yes, but even in sports it’s challenging because putting a headset on makes it more isolationist,” he added.