Frequently asked questions
How do I change my delivery address or username (email address)?
Please remember to include the following details when sending your changes to customer services firstname.lastname@example.org
- Subscription reference number (printed on the magazine address label)
- Current delivery address or email address
- New delivery or email address
- Date to activate new delivery or email address.
How do I order back issues or additional copies?
Back issues can be viewed from the web site as digital editions from our archives.
How do I cancel my subscription?
Please contact customer services and include the following information:
- Subscription Reference Number
- Name and company name
- Date that you want cancellation to commence
- Reason for your cancellation, this feedback helps us better our product offering.
For further details, please see NewBay Media’s Terms and Conditions
How do I report a delivery problem?
Please contact customer services where we can take this up with Royal Mail.
We will deliver any printed magazines in your subscription to the address you supply to us when you place your order. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed magazines and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.
We will not be liable to you for any delay in delivery or non-delivery of any printed magazines in your subscription in the following circumstances:
where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.
How do I sign up for email alerts?
As part of your subscription you will automatically receive the Daily Newsletter and Newsflash email alerts. You can unsubscribe from these email alerts at any time if you no longer wish to receive them. And if you change your mind, you can sign up to receive email alerts here.
I’ve signed up for email alerts, but I’m not receiving them?
Newsletters can be stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact customer services and we can look into this matter and double check your email address is on the newsletter distribution list. To ensure safe delivery of your email alerts please add our email address to your safe senders list.
How do I change my preferences or unsubscribe from an email newsletter?
Please unsubscribe using the unsubscribe link at the bottom of the email alert or email customer services.
For all advertising queries, and to view the latest Media Pack, please visit our Advertising page.