A Disney spokesperson has denied claims of a security breach on the company’s new streaming service, Disney Plus.
There had been reports that hackers were accessing subscribers’ Disney Plus accounts, logging them out of their devices and then changing the email and password associated with that account.
“We have found no evidence of a security breach,” a Disney spokesperson said.
“Billions of usernames and passwords leaked from previous breaches at other companies, pre-dating the launch of Disney Plus, are being sold on the web, the company added.
“We continuously audit our security systems and when we find an attempted suspicious login we proactively lock the associated user account and direct the user to select a new password. We have seen a very small percentage of users in this situation and encourage any users who are having these kind of issues to reach out to our customer support so we can help them.”
Meanwhile, the company’s direct-to-consumer chairman Kevin Mayer revealed the company wasn’t prepared for the deluge of subscribers in the streamer’s first few hours.
It was “a lot larger than we thought,” he told the Code Media conference in Los Angeles.
“We never had demand like we saw that day. We ran into issues with the architecture, and we’re fixing that. It was a coding issue and we are going to recode it,” Mayer stressed, promising “software updates” that subscribers will see in the next week or so.