Sound Devices has announced the establishment of the establishment of Sound Devices Europe and the opening of its new European Service Centre in Berlin-Aldershof, Germany.
The new facility has been established to service the company’s international customer base directly. With the opening of the new repair facility in Berlin, Sound Devices hopes to provide European customers with shorter turnaround times and lower shipping costs. In addition, local users will also have closer contact with Sound Devices technicians. The facility is stocked with a full inventory of parts and features new repair equipment and Sound Devices factory-customised test stands.
The European Service Centre will perform factory service and repair for all Video Devices products, warranty and non-warranty, sold in the EU. For Sound Devices audio products, it will provide this service for the following EU countries: Belgium, Bulgaria, Croatia, Czech Republic, Finland, Hungary, Italy, Poland, Lithuania, Romania, Slovakia, Slovenia and Sweden. Distributors with established audio service repair facilities will continue to service Sound Devices audio products at this time, including Ambient Recording, Audio Electronics Mattijsen, JBK Marketing and Shure Distribution UK. Over time, all warranty service repairs will be moved to the Berlin facility.
The European Service Centre is also in direct contact with all European distributors.
The Service Centre is headed by Tonmeister and Sound Devices product user, Ginetta Fassio. The technician team comprises German electrical engineers who have received training at the Sound Devices corporate headquarters in Reedsburg, Wisconsin.
“Our doors are officially open and we are ready to begin handling any repairs needed in the area,” said Fassio. “As an extension to the team headquartered in the U.S., we will provide the personal one-on-one service that Sound Devices is known for, to those customers and distributors in Europe and the surrounding region.”
This new Service Centre is a big step for us and a testament to our commitment to our international customers,” said Matt Anderson, president of Sound Devices. “We are not only committed to creating the finest video and audio products, but also providing unrivalled service to our customers. It is further proof of our continued growth and evolution as a company.”