Avid has issued a statement over problems some Hollywood post-houses have been experiencing with Avid Media Composer.
The problems were first reported on Monday when users said their Macs were “slowly crashing” or failing to reboot.
Some editors took to social media to advise users to not reboot their machines and to backup all of their data. Some users online speculated that the cause could be a virus attack affecting Media Composer 8.8 operating on 6.1 Mac Pro and running prior versions of MacOS on Sierra.
In a statement Avid said: “Avid is aware of the reboot issue affecting Apple Mac Pro devices running some Avid products which arose late yesterday. This issue is top priority for our engineering and support teams, who have been working diligently to determine and resolve the root cause. As we learn more, we will immediately publish information—directly to our customers and via our community forums and social media platforms—in order to resolve this issue for all affected customers and prevent any further issues.”
Following the statement, Avid’s CEO Jeff Rosica took to Twitter to say thank you to the Avid user community for “their support & encouragement while we ran down the reboot issue some Avid creative tools users are facing.Stay tuned for ongoing updates… we’ll have more info in the a.m.”
3:30PM BST UPDATE
Avid later announced that the root cause for a reboot issue encountered by some of its customers has been identified and is unrelated to Avid and its creative tools. Google confirmed that a Chrome update “may have shipped with a bug that damages the file system on macOS machines.”
The company continued that it had received no reports of data loss by affected customers.
Avid CEO Jeff Rosica added, “Avid is pleased that the reboot issue facing some customers is solved and while Avid products are not the root cause, we’re keeping an intense focus on bringing all of our customers back online and back to work. Over the past 36 hours, the deep dive of due diligence working closely with Apple, PACE and other partners exhausted all options and we’ve landed in the right place as quickly as possible.”