AirWatch365, GatesAir’s 24/7 NOC-based monitoring service, is launching in the UK and Europe.
The service, which first debuted at NAB in April, provides TV broadcasters with a dedicated team of GatesAir RF experts to monitor TV transmitter performance, analyse RF conditions, and proactively respond to issues that affect quality of experience and uptime.
The company has introduced remote connectivity to DAB/DAB+ transmitters, ready for its launch in Europe and the UK and said it plans to expand to other international regions next year.
AirWatch365’s monitoring infrastructure takes advantage of each transmitter’s control system via its secure application gateway to provide 24/7 alarming, accelerate root-cause diagnoses, and immediately execute remediation tasks (parameter adjustments, parts deployment, software upgrades, etc.).
Continuous monitoring also enables the infrastructure’s AI to provide predictive analysis and detect potential future RF problems thanks to the storage of data in GatesAir’s Knowledge Base, said the company.
“We have started the process of introducing the AirWatch365 experience to our more than 85 global channel partners, which will provide first-level support for notifications, on-demand health checks and annual preventative maintenance services,” said Raymond Miklius, vice president of technology, GatesAir.
“These valued in-country representatives of GatesAir already provide local post-sales service and technical support, and will have access to our expanded GatesAir Care services and our entire AI-enabled Knowledge Base through further integration with our global company resources.”
