Swiss triple-play service provider netplus.ch has supplemented its Agama head-end service quality assurance set-up with the company’s Embedded Monitoring Solution. This extension from Agama enables netplus to cover the complete end-to-end hybrid IP/cable TV service distribution. The monitoring system also offers awareness and insights that the provider said has resulted in increased control and confidence in its service operations, as well as improved customer experience and satisfaction.
In 2012, netplus deployed Agama’s TV head-end service quality monitoring solution to continuously ensure that there was no degradation in quality in any content distributed from its head-end. Up until now, however, netplus had little control over the quality of its content once it was distributed by a number of regional operators.
With Agama’s monitoring solution there is now a foundation for awareness and efficiency in processes such as fault detection, incident handling, continuous improvements and change management.
Mikael Dahlgren, CEO at Agama Technologies, said, “It’s with great pleasure we see a maintained trust from netplus, which has taken the next step in its efforts to assure optimal service quality, improve operational efficiency and increase customer understanding. Our aim is to help netplus and other video operators to streamline their processes by enabling informed decisions in anything from daily technical service operations and prioritisations, to first line customer support; and, even how to package and market services to their customers.”
