Talk us through an average day in your role.
My days can vary significantly, and prioritisation is a key aspect of my role. My main responsibility is overseeing the CueScript support team, ensuring that all support cases are up to date and responded to in a timely manner. With my experience, I also advise the team on more complex support challenges, particularly those involving integrations with other systems. In addition, my role connects multiple departments, including pre-sales presentations, vendor collaboration, quality assurance, and coordination of hardware repairs. A crucial part of my daily work is serving as a scrum master for the software development team, ensuring efficient workflows, facilitating communication, and driving continuous improvement across projects.
How did you get started in the media industry?
It was an interesting journey into the media industry. A friend of mine worked for a teleprompting company and they were looking for a production technician. I decided to give it a shot, despite having no knowledge of what a teleprompter even was. In the first few weeks, I quickly realised that teleprompting is closely tied to electronics and plays a unique role in the broadcast environment. This immediately captured my interest and aligned with my passion for new technologies, which helped me dive deeper into the field.
What training did you have before entering the industry?
I’ve been an electronics and IT enthusiast from a very young age, which led me to pursue a degree in Electronics in college. However, I had no formal education in media or broadcasting. When I started in this industry I began at the very bottom, but my technical background allowed me to quickly grasp the intricacies of teleprompting. It’s a field where video signals intersect with IT infrastructure, and my education helped me pick up on these aspects rapidly.
Why do you enjoy working in the industry?
What I enjoy most about working in this industry is the opportunity to work closely with customers and innovate based on their feedback. As someone passionate about new technologies, I find it exciting to explore how the latest advancements can be applied to teleprompting, a mission-critical product. Being able to make a real impact by improving and enhancing the customer experience is incredibly rewarding.
What piece of advice would you offer someone looking to explore a role similar to yours?
A technical support role is not an easy one—it often involves dealing with problem after problem. However, it’s incredibly rewarding when you help someone on the other side of the world within a tight time frame and know that your efforts are enabling a production to happen. To succeed in this field, you need to stay on top of the latest technology trends, both in IT and broadcasting. There are many valuable courses led by industry professionals that can really help broaden your knowledge and skills.
